Case study

Airedale Patient Experience Training Programme

We designed and delivered a training programme to improve patient experiences at 61 GP practice reception areas in Airedale, Bradford and Leeds. Using the return on investment (ROI) methodology, the programme collected and analysed baseline data covering complaints and patient feedback. The specially designed training programme has been delivered to practice managers and receptionists.

Once completed, the training will gather patient data to identify any improvements in patient experiences.

 

West and South Yorkshire and Bassetlaw Commissioning Support Unit

West Yorkshire office:
Douglas Mill
Bowling Old Lane
Bradford
West Yorkshire
BD5 7JR

Tel: 0845 1115000

South Yorkshire and Bassetlaw office:
722 Prince of Wales Road
Darnall
Sheffield
South Yorkshire
S9 4EU

Tel: 0114 3051000

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