Workforce and organisational development

Getting the right people with the right skills for a world class workforce

Our breadth of expert knowledge across the NHS means we can rise to any challenges you and your workforce might face.  We keep ahead of the curve to deliver best practice and leading edge thinking to give you a competitive advantage.

We offer expert workforce planning and organisational development support. We deliver training and development programmes, as well as recruitment and selection services, contractual advice and skills analysis.

We are committed to delivering a high-quality, flexible service, providing support and guidance with integrity.

Our areas of expertise

Human resources

Recruitment and selection

Organisational development

Learning and development

Workforce business intelligence

Workforce business support

Workforce procedure and policies

staff group

How we help

Working with 61 GP practices we developed a training program to improve the patient experience in reception areas across the district.

We designed and delivered a training programme to improve patient experiences at 61 GP practice reception areas in Airedale, Bradford and Leeds. Using the return on investment (ROI) methodology, the programme collected and analysed baseline data covering complaints and patient feedback. The specially designed training programme has been delivered to practice managers and receptionists.

Once completed, the training will gather patient data to identify any improvements in patient experiences.

West and South Yorkshire and Bassetlaw Commissioning Support Unit

West Yorkshire office:
Douglas Mill
Bowling Old Lane
Bradford
West Yorkshire
BD5 7JR

Tel: 0845 1115000

South Yorkshire and Bassetlaw office:
722 Prince of Wales Road
Darnall
Sheffield
South Yorkshire
S9 4EU

Tel: 0114 3051000

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