Who we are

NHS West and South Yorkshire and Bassetlaw Commissioning Support Unit (WSYBCSU) is an expert, award-winning provider of commissioning and business support services.

Our vision

With an agile, talented and diverse workforce, we are a leader in the provision of outstanding business and commissioning solutions and our customers’ interests are at the heart of our business.  

Our culture and values

We have a culture of innovation and excellence. Our success is built on our knowledge of our business, the expertise of our people and the relationships we have with our clients.

Our organisation is built around seven distinct values:

Customer focus – we enable our customers’ success by building strong relationships, understanding their needs and providing services that help them to achieve their goals.

Agility – our expertise means that we are responsive and can quickly adapt to changing customer requirements.

Respect – we pride ourselves on maintaining a culture of trust and dignity.

Integrity – open and honest, we aim to do what we say we will. We want our customers to know they can rely on us.

Achieving excellence – we aim to be the best at what we do so our customers can be the best at what they do.

Continuous improvement – we constantly look for ways to improve the way we do things to benefit our customers.

Involvement – we work in total collaboration with customers to achieve the best possible outcomes.

Our customers

Our customers’ needs are at the heart of the services we offer. We work with each of our clients individually to ensure we provide the right service, delivered in the right way.

We provide services to the 15 clinical commissioning groups (CCGs) across West Yorkshire, South Yorkshire and Bassetlaw, representing over 500 GP practices and serving a population of 3.9m.

From this original customer base our number of clients has grown to include over 80 organisations, including NHS England and local NHS service providers.


Our senior team

Rachel Carter
Acting chief operating officer

I joined the NHS from the private sector, having worked across a broad range of projects and programmes in a number of industries and for a variety of clients. My professional background is as an electrical engineer but for the last 12 years I have worked in the health sector, at local, regional and national levels within the NHS, Department of Health and the private sector, taking senior leadership roles in programmes such as emergency planning, the Independent Sector Procurement Programme, Transforming Community Services, and decontamination. I feel that my combination of expertise brings together commercial acumen, understanding of culture, ability and appetite to constructively challenge, and the interpersonal skills to drive delivery. As chief operating officer I am responsible for the internal effectiveness of the CSU, empowering our business units to work autonomously but at the same time as an integrated part of the overall organisation to maximise the value to clients of our broad range of solutions and competencies. I’m really excited about this role as it gives me the opportunity to make a difference, through our staff, to clients and ultimately to patients and the public. No two days are the same, working with complex operational and technical issues and with multi-disciplinary teams at all levels of seniority to develop and deliver imaginative solutions.

Debbie Hilditch
Director of clinical service and governance

I am an experienced Board level director within the NHS across acute/secondary care, community and primary care. With a background in HR I have extensive experience in strategic and operational support to customers including management of large scale organisational change. I have had the opportunity to develop my portfolio over the past 10 years to cover corporate governance, facilities management, information governance, clinical services, patient experience/patient safety and quality. This provides me with the opportunity to advise and support leaders within CCGs on a wide range of subject areas and, having been with the CSU since its inception, provide strong leadership to support our ambition to be a provider of choice over a wide range of services. The CSU provides me with an opportunity to develop strong service products which enable our clients to have peace of mind with regard to many aspects of being a statutory organisation (HR, corporate governance and patient safety and quality). I strongly believe in putting the patient at the heart of our service lines and ensuring that we engage with staff, customers and wherever possible patients and external stakeholders to improve our offers to ensure they continually improve, are fit for purpose and, most importantly, safe. My role provides me with the opportunity to engage with CCGs at all levels within their organisation and as Area Director for five CCGs across South Yorkshire and Bassetlaw the opportunity to understand their health and social care objectives and connect CCG leaders with other parts of our service and supply chain.

Mike Savage
Chief finance officer

I have 16 years post chartered accountancy qualified experience and have worked at JP Morgan Chase both in London and New York, as well as PricewaterhouseCoopers. I joined WSYBCSU from McCann Worldgroup, where I was finance director for the Birmingham, Bristol and Luton offices. I was also a non-executive director for Calderdale and Huddersfield NHS Foundation Trust so understand the challenges our acute colleagues face. My role gives me the opportunity to contribute to the development of the NHS during very challenging times, and I feel a real sense of purpose in what I am doing. I am able to combine strategic and commercial knowledge from the private sector with the career experiences of the best health care professionals in the NHS for the benefit of our organisation and our customers. It gives me significant variety with responsibilities for Finance, Customers and Service Line delivery. The role also enables me to shape and influence the strategic and organisational development of WSYBCSU, to make it a leader in commissioning support services.

Pete Thomas
Commercial director

I am an experienced director with a background in strategic and business development, customer relationship management, financial management and partnerships. I have over 10 years of experience working with the NHS and other public sector organisations; and have worked extensively with the private sector across a range of sectors in the UK, Europe and North America. I am responsible for ensuring that, as an organisation, we understand what matters most to our customers and that we deliver high-quality, value for money solutions tailored to the challenges that CCGs face to enable them to successfully improve the health outcomes and life chances of the communities that our CCGs serve.

Claire Seymour
Acting director of transformation, OD and research

I joined the NHS in 2002, and have held leadership roles throughout that time, covering clinical governance, risk management, quality, strategic planning, innovation and research. Since the inception of the CSU, I have developed and mobilised the Transformation service, supporting clinical commissioners to identify, develop and deliver transformational changes to deliver effective and efficient commissioning approaches that will improve quality, add value, reduce costs and improve the health of their local communities. Through collaboration with local and national organisations including universities, other health and social care providers and the Department of Health, I have also secured research and innovation funding of over £4.5 million. I am interested in healthcare-focused public health, and am currently studying for my masters in Public Health. I work with Alison and the other directors to lead the CSU, and the delivery of the Transformation, Organisation Development and Research business plan. I lead the development and delivery of major health service transformation programmes commissioned by CCGs, including service, infrastructure and organisational reconfiguration, working with CCGs to manage the complex stakeholder relationships necessary to securing successful outcomes. My role also encompasses leadership and management of the organisational excellence work programmes, as well as our internal transformation programme.

David Freeman
Acting director of communication services

I have nearly 15 years’ experience in senior communications and corporate operations roles in the NHS, covering the provider and commissioning sector at local, regional and national level. With extensive experience in all aspects of communications strategy and delivery, I have an uncompromising commitment to quality as well as demonstrable success leading and transforming delivery, building culture and reputation, and developing new business opportunities. As director of communications services for the CSU, my responsibilities span communications, engagement, equality and diversity services for CCGs and, additionally for NHS England, parliamentary briefing and FOI services. Combined, the customers served cover an area stretching from the Scottish border down to the M25 in Essex. Success in service delivery derives from service look and feel local whilst reaping the benefits of at-scale efficiencies. This role is a terrific and exciting opportunity to make a difference. We need to be commercially successful but always true to the public service ethos of partnership, collaboration and sharing. And the patient must always remain at the heart of our organisational engine - we need to see and share the same goals as our customers. From these foundations we can grow, develop and expand into new ways of thinking and working that will make all the difference to the end users of our services.

Maddy Ruff
Managing director







West and South Yorkshire and Bassetlaw Commissioning Support Unit

West Yorkshire office:
Douglas Mill
Bowling Old Lane
West Yorkshire

Tel: 0845 1115000

South Yorkshire and Bassetlaw office:
722 Prince of Wales Road
South Yorkshire
S9 4EU

Tel: 0114 3051000

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